How to solve [Network not connected] error message

[Peter_S.]

Network error message or wrong time displayed

Do you see a [network not connected] message displayed after you recently updated your TV, and experience one or more of the following symptoms:

• You notice that the time indicated on the HOME screen is incorrect.
• Some apps might not work, while others function normally.
• The network status says “Connected, No Internet.” 

If so, your TV’s internal clock might not match with the internet clock after the software update, which is causing this network error.  
You can solve this by changing the clock setting to “Network Time”. 
 

How to set the clock to Network Time

Go to [Settings] → scroll down to [System Preferences] → select [Date & time] → select [Use Network Time] 

Alternatively, if you have broadcast channels installed, watch a TV channel for at least 30 seconds and return to the HOME screen to check if the displayed time is correct.

[MDRYBALA]

I have a Sony Bravia KD model type. I’m frustrated because when I go to apps it says it cannot cone t right now! 
when I go to network settings it shows my internet provider as connected but no internet ! I cannot download you tube or access new apps like amazon prime etc... The WiFi shows as built in ! So I tried connecting an Ethernet cable from my sky hub direct to the Tv and change the options to wired LAN which shows as connected but nothing! I’m regretting buying a Sony as I never had problems till I got this Tv . 
can anybody offer me any advice as I’m still hopeful I’m missing something! 

[catedesmonica]

I have same problem tv says it's connected to wifi, but only plays Netflix and not any other apps. Have tried countless things unsuccessfully.  Would appreciate any help.

[Win_88]

Hi @catedesmonica

If you have an Android TV, chances are the suggested workaround will help fix the issue:

• The network status says “Connected, No Internet.” 

If so, your TV’s internal clock might not match with the internet clock after the software update, which is causing this network error.  
You can solve this by changing the clock setting to “Network Time”. 
 

How to set the clock to Network Time

Go to [Settings] → scroll down to [System Preferences] → select [Date & time] → select [Use Network Time] 

Alternatively, if you have broadcast channels installed, watch a TV channel for at least 30 seconds and return to the HOME screen to check if the displayed time is correct.

[ConfigMgr]

Excellent, resolved the issue for me since switching providers, all working - quick and easy!