Apps update

[Blackie1wood]

I cannot update my apps or even download new games. What can I do? 

[Uliwooly]

@Blackie1wood 

I'm sorry to hear that but does your phone has enough free internal storage?

[Blackie1wood]

Yes it has enough internal storage. 

[Uliwooly]

@Blackie1wood 

how much space that would be? internal storage not SD card, are you using wifi or data?

[Blackie1wood]

My internal storage is at 11.58 GB of 16.00 GB. I use data instead of WiFi 

[Uliwooly]

@Blackie1wood 

could you try it with WiFi?

also, go to 

settings > apps & info > look for google play apps > storage > clear data > restart the phone > try again to update the apps 

[Blackie1wood]

I tried it with WiFi but it didn't work. But it's OK now. I used factory reset to clear everything and start from the beginning. Everything seems fine for now. Thanks for helping. 

[Uliwooly]

@Blackie1wood 

glad to hear that it's working now