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Zylo Display Error when Sliding!

SOLVED
Not applicable

Zylo Display Error when Sliding!

I bought my Zylo W20i phone in April 2011,and in July it occured that when I slide the phone the display became blured and shifted in to a stripe on the left side of the screen while my wallpaper remained clear on the right side. Everything just functioned as they supposed to be except the display. I could even type the message and send it,although I couldn't see what I was typing and when the phone is in normal way the display was all right. But gradually the problem became worse and the whole screen was blured  when the phone was in either position. Finally I fixed it from the dealer I bought the phone.

Now again the same roblem has occured,from yesterday. The screen is fine when in normal position but the screen become shifted to left while my wallpaper remains fine on the rightside and at another time the screen just devide horizontally in to two parts when I slide it back,but the phone functions just fine. I'm very dissapointed right now because I love the phone. Everything is just great about this phone except this problem. Can you please help me on this matter? What shoul I do? Give it back and have it fixed or is there anthing that I can do myself? Please help me!

1 ACCEPTED SOLUTION

Accepted Solutions
Jake-SonyXperia
Champion

Based on this information, I can only advise that the handset be sent to a repair agent for repairs, Please use the below link to find Sony Ericsson contact details for your area.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

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7 REPLIES 7
Jake-SonyXperia
Champion

I would suggest using PC Companion to perform a repair on the handsets software. Please use the link below to download PC Companion.

PC Companion:

http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/pccompanion/cedar?cc=au&lc=en

Not applicable

First Thank You for the reply,,but it didn't solve the matter,I downloaded the PC companion and tried to connect my phone to my laptop. But an error message appears saying that the USB device not recognized. I tried uninstalling and re-installing the drivers,but it doesn't help. The drivers are not installed. Error message appears again. What should I do now? Crying_Face

Jake-SonyXperia
Champion

In that situation try using this software instead,

http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe

This is done with the handset turned off.

Not applicable

It also doesn't help. Thank You!

Jake-SonyXperia
Champion

Based on this information, I can only advise that the handset be sent to a repair agent for repairs, Please use the below link to find Sony Ericsson contact details for your area.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

Not applicable

That's the only option left. Thank You once again. Slightly_smiling_Face

Jake-SonyXperia
Champion

No problem, glad I could point you in the right direction. Slightly_smiling_Face