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50W815 - HDMI-CEC unreliable after recent firmware update

SeeNoWeevil
Explorer

50W815 - HDMI-CEC unreliable after recent firmware update

The TV seems to be less reliable at powering on in response to HDMI-CEC signals from devices since the latest update. It worked perfectly prior to this.

 

It will also *sometimes* power off my PS4 when I turn the screen off. If I press the Sync Menu button on the remote I can turn the PS4 off from here reliably every time. 

1 REPLY 1
Anonymous
Not applicable

Hi there

 

Can you try the following and see if it works

 

  1. Turn TV completely off from the wall - leave off for 2 minutes
  2. Whilst waiting, unplug all HDMI devices from the TV (just remove the HDMI cables)
  3. Turn TV on again and leave on for 2 minutes
  4. Turn TV completely off again from the wall - leave off for 2 minutes
  5. Whilst waiting, re-plug all HDMI devices back to the TV
  6. Turn TV on again and test

 

If that fails, can you please perform a factory reset of the TV.  It can clear many issues especially after a FW update.

 

Hopefully that solves the problem.  If not, please respond back.

Cheers