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Having been using this TV for a couple of years on my Amazon Prime account, I was this evening asked for my Amazon username and password. I typed them in, but was told that they were not correct.
I tried on my Sony Blu-Ray 5.1 amplifier, exactly the same (username/password requested and rejected)
I logged onto Amazon's web site using the same credentials and had no problems.
Anyone seeing the same, or have any suggestions to work around the problem?
Thanks
KDL-32CX523
Solved! Go to Solution.
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Thanks tojohns51
Can anyone else confirm its working?
I received a message today - that Amazon has fixed the issue, however i have seen the odd post here and there to say that its not woeking for them.
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Yes still not working. Endless loop. Please reregister your device. Here is the 5 letter code.oops code invalid. Why can't they just put up a post saying sorry we'll fix this...
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This has been fed back to Sony, for them to liase with Amazon. Cheers
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Still not working for me.
Still unable to reregister the TV with Sony.
Does Sony have any direct support/ customer service team? Anytime I find/Google a link to a support site other than this one the page fails to load.
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@bensande - support details are:
http://www.sony.co.uk/support/en/contact
At the end of the day, this is an Amazon authentication issue. Sony cannot fix this, but can put pressure on Amazon to get a move on.
As i said above, this afternoon, Amazon provided Sony feedback to say this issue was resolved. Sony provided me this info, and i have fed back to Sony that its not resolved for everyone.
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It's an Amazon issue that I can't re-register my TV with Sony Entertainment Network? (then allowing me to try logging in to the amazon app again)
Really?
I do appreciate the help - and you have been far (FAR) more helpful than either Amazon or Sony have been so far but surely that can't be right.
I've tried registering the Blu-ray player as well this evening (which I had never registered before) and that is saying that the registration code is invalid as well.
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@bensande - sorry, my bad. I didnt fully read your problem. Appologies. Was watching tv at the same time.
It appears that i also cannot get the conact details for SEN:
http://en.support.sonyentertainmentnetwork.com
Ill get these details for you tomorrow.
Edit:
Only got an email address at this stage, no phone number (yet)
sonyentertainment.UK@eu.sony.com
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Thanks Quinnicus, much appreciated.