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sony vaio help

Anna33
New

sony vaio help

Hi everyone, 

I'm not sure if this is the right place to write..

My beloved 6 years old sony vaio (model VGN FW21L) won't start.

When switched on, it starts to download some update but, after 2 days, is 

still on 0% complete. The small circle indicating the process is turning, so it's not stuck. I have a cable

to the internet which works so it's not because of the internet either. 

I have Windovs Vista. 

I switched it off and on many times, took off the battery....everything i could think of. 

Does anyone know what could i do?

 

Many thanks

 

Anna

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