Vaio VGN-AR61S

[ansharm90]

Vaio VGN-AR61S  vista upgraded to Window 7 now DVD not burning & blu ray not ricognising?

[Blencogo]

Have you 'Upgraded' or have you made a clean installation of Windows 7?  An upgrade version saves many problems.

Have you reinstalled a version of a Blu-Ray player?  Windows cannot play BD Discs.

What software are you using to try to burn DVDs?  I presume it plays DVDs and CDs?

[tondixon]

I have the same problems.

If I upgrade my laptop from Vista Home to Windows 7 (Any version), on completion of the windows upgrade I find that almost all the Sony installed applications stops functioning. The system blue screens regularly due to driver issues. If I do a clean install of window 7 I do not see this effect, but I lose ability to play/read/write blue ray DVD and any other function supported by Sony installed software.

I tried doing the restore of vista and then upgrading again, a consequence of this forced upgrade is that the system will have a blue screen event at least once a month. I called your support team about this issue, the response was of what I can only describe as a "So what" attitude. They advise I perform a restore to Vista as this was the only supported OS, while I tried to explain to the support agent that was not a practical option for me, the support agent did not lesson.

You call this a professional product service... If I offered this level of service to my clients, I would not be surprised if I did not have any the next time I looked.

Oh by the way Sony a news flash for you. Your products are not that grate that I and others cannot live without them.

So Sony Ship up or ship out. !!!!

If you cannot or will not provide a full set of divers for your hardware you supplied.
Then I require a full and complete refund for the cost of replacement hardware, to support the current recommended Microsoft operating system.

I look forward to your response.

Message was edited by: tondixon

[Thalamus.]

Hi tondixon,

welcome to Questions & Answers..

As far as I am aware most if not all PC manufacturers only support the original supplied OS..

You mention that you get a blue screen every month or so are you able to reboot after the blue screen.?

Do you get a warning is displayed when the blue screen appears, if so this may help identify where your problems lies..

If a blue screen does not occur when doing a clean install then I guess you could try downloading and installing the available windows 7 driver/utilities from your Vaio's support site -  http://www.sony.co.uk/support/en/product/VGN-AR61S/updates

As to the Blu Ray not functioning correctly, Sony do not provide downloads of pre-installed programs, however you could try installing the Win DVD available in the Windows 7 section on the AR61S support site, if that does not install or resolve the problem then I guess you may have to purchase a suitable Blu Ray program that supports both playing & burning, see if there is a trial version though before making the purchase..

Not sure what you mean with the last paragraph below..:smileyconfused:

tondixon wrote:
If you cannot or will not provide a full set of divers for your hardware you supplied.
Then I require a full and complete refund for the cost of replacement hardware, to support the current recommended Microsoft operating system.

The current recommended operating system for your AR61S Vaio model is Microsoft Vista of which Sony would still support, however I guess your AR61S is well outside of it's warranty by now..:smileyconfused: