VPCEB4E1E TOUCHPAD PROBLEM

[nellybloomers]

The two buttons on the touchpad (mouse) no longer work. 

In the recovery mode my touchpad buttons work so apparently it is not a hardware problem.

I have made sure the touchpad is enabled (vaio control center). 

I have restored the system to a date 1 day earlier than when the problem occured. 

I tried to reinstall the touchpad driver (via a link provided by sony technians) but my computer just informed me that "this software does not work on your operating system"!

I am told that I need to do a full recovery - is that the only way forward or have I missed something?

Grateful for any help.

This laptop is only 7 months old.  It is normally used with a USB mouse but recently I have started using it on my lap without the usb mouse.

[rich912]

Hi nellybloomers,

Which Vaio model you own?

What is showing under ‘Mice and other pointing devices’ in Device Manager – eg P/S2 compatible mouse or Pointing device etc?

Rich

[nellybloomers]

Model:  VPCEB4E1E

Alps Pointing Device.

Microsoft USB Basic Optical Mouse v2.0(IntelliPoint).

Neil.

[nellybloomers]

I have just found out that I can reinstall the driver via vaio care - recover and restore.  I will probably do that tomorrow.

[rich912]

Hi Neil,

Yes give that a try but all looks normal in Device Manager so hopefully the correct drivers are installed. Otherwise try the following.

I have Synaptics pointing device but hopefully the Alps options are similar.

Open Vaio Control Center > Pointing Device > Advanced > Device Settings tab > Settings > click ‘Buttons’ – is there an option there to enable or disable buttons?

Or if you expand the ‘Buttons’ category you should have options available for left and right buttons.

Rich

[nellybloomers]

I will give that a go now.

[nellybloomers]

no option to enable or disenable buttons.

expanded the buttons - options are none, click, auto scroll, double click, easy launcher.

[rich912]

In that case either try removing the Pointing Device from within Device manage, reboot and let Windows reinstall – then make sure that it is still listed as a pointing device and not a PS/2 compatible mouse. Or try reinstalling the drivers via Vaio Care.

Otherwise possibly another member with an Alps pointing device may know if there are any hidden advanced settings - possibly by rightclicking the icon in the system tray and selecting Device Properties?

Rich

[nellybloomers]

thanks rich, i will try again tomorrow morning.  regards and thanks again, neil.

[Jobeone]

 Hi I am having the same issues with the exact same model. I have tried everything you have said but still no luck! Do you or anyone have any other ideas of how this can be fixed? Thanks