Sony WF 1000XM4 Left Earbud draining 10 times faster than right

[Thommy]

Like the title states, my left earbud randomly started draining extremely fast.

I suspect the 2.0.1 firmware.

I bought these in Denmark on February 17 last year and now they are essentially worthless as I can only use the left earbud for about 40 minutes.

 

I have since moved countries to Japan, so I don't know what to do about warranty now 😞

I have a attached pictures showing the battery drain using both over about 1 hour.

Sony please respond.

 

[PaulGUden]

I tried all the remedies on here, but only the Sony Repair Centre, or
whatever it's called, was able to sort it for a small fee.

[mo_inz123]

How much did they charge, was this in the UK?

Thanks

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[mo_inz123]

No, unless you pay.

Ashamed of Sony and will not be purchasing any of their products anymore.

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[PaulGUden]

I think it's somewhere else on the thread. Maybe £34?

[usam124]

Hey, 

I don't mean to be a party pooper but after trying all the things people suggested on here (which didn't work) I contacted Sony.

I am pleased to say they fixed the issue free of charge and even covered the postage both ways so needless to say I am pretty happy with the service. I think they are aware of the issue so I would suggest contacting them. I was always happy with the earphones but did get annoyed when the battery suddenly went bad. But if they fix it free of charge who am I to complain. My faith in Sony is restored. Hope it works out for you guys too!

Thanks

[PaulGUden]

I think it was free inside their extended 2 year warranty period.

[mo_inz123]

How did you contact them? Thanks.

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[PaulGUden]

Initially I contacted them by email at:

customersupport.en@eu.sony.com

Later correspondence came from:

scs@sony.com

[SuperMarioY]

I am done with Sony, forever. Bought LG G5 a few weeks ago, was going for Sony's AG95L so that's 5k out of Sony pocket...because they refused to fix an earbud they broke?! What the actual...f...