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Mordecai1

"com.android.phone stopped working" constantly pops up. There is no service provider detected.

I have cleared data and cache for phone services, restart in safe mode - problem persists. Factory reset done and still have the same issue.

Please help!

Derekiii

I'd like to know how many of us are with Videotron? I am and someone mentionned being with them earlier which. I'm under the impression that it could have something to do with the issue.

Mordecai1

I am with videotron as well....

i just got this phone about a month ago too

DianeB

I am with Videotron too. And even if i set mobile data off, i have the same popup every second.

Derekiii

Well, it's starting to look like it's a bug between the videotron sd card and the xperia... Maybe they can isolate the issue more easily knowing that.

Mordecai1

Has anyone contacted videotrons tech support?

Derekiii

I can't right now, but will later. Called them yesterday, didn't seem to be aware of the situation, but I went the boutique videotron right after and they knew but were putting the blame on sony alone.

Mordecai1

I have chatted with videotrons tech support and they responded by saying they know about the update problem to go in store and bring the phone to get a new SIM card. They said that this should resolve the issue.

***All other users of different service providers contact them and see about getting a new SIM card.

I hope this works...

Derekiii

If you are going, would you let us know if it worked? I'm at work 'til late, but could finish earlier if it's a viable solution.

Mordecai1

I can only go tomorrow to the boutique. But tech support was very quick to provide the response, seemed like a lot of people had this issue.

Derekiii

I think I'll risk it, will let you know later.

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com.android.phone stopped working

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