Ear Speaker not working properly during incoming calls

[Anand36]

Guys, when i get incoming calls my ear speakers suddenly stops at middle of the conversation.. The person im talking to can hear me.. But i can't.... I have to end call and call them again... Please help me guys...

[Crafter]

Hello,

Only got phone in April, had to wait till 9th may for network provider to reset the new contract terms as was set up incorrectly. I had problem with speaker on my Xperia, the speaker activated when answering calls, have to plug headphones in to make call private, yet when try to activate speaker when calling/out going calls it doesn't work. Works if calling network customer service!?!

Spent hour and half to technical, doing hard boot and tests, he decided it was software issue, due to their contract delay wouldn't replace it as by then had been longer than 14 days. Handed in to be sent for repair, been 3 week's, got told by repairs that 

'Damage invalidates warranty, frame bent. Cost £70 to do repair' yet nothing visible in photo they took!!! When spoke to them they have to replace screen?!

Even store listed phone as undamaged when handed in. How can frame bend when screen is glass without breaking it?? Is it manufacturing issue?

Thank you in advance

[Emir1]

Hi @Crafter, I am so sorry to hear about what has happened.  

I am afraid that I do not have specific information regarding local service routines, consumer laws or warranty terms for other markets than the one I operate in (Sweden), so it is difficult for me to assist you on a personal level in this case. My recommendation would be to primarily raise your concern with the Local support team, as they will have more information available in regards to your case, and they are also experts on local market routines. 

Let me know how it went!