I can not hear the headphones.

[Heiner]

Translated by Google:
Good day.
5 days ago my Xperia XA does not detect the headphones, I made the software correction through the Sony companion application but the problem persists.
Your help please.

Original message:
Buen día. 

Hace 5 días qué mi xperia XA no me detecta los auriculares, hice la corrección del software a través de él aplicativo Sony companion pero el problema persiste. 

Su ayuda por favor. 

[CameronT]

Hi @Heiner, welcome to the community. I am sorry to hear about your issue.

I have used Google to translate your post as this is an English forum.

Can you please confirm if you have tried other headphones and if the issue is the same? Could you also please test your phone in safe mode and see if the issue persists?

[Deas87]

I have the same problem and I have not been able to solve it

[Roadrunny76]

Have you tried cleaning the socket? There might be something (like dirt/dust) inside. Others have tried and it worked.