Join now - be part of our community!

My Xperia XA Ultra Failed to turn on after failed update attempt

Gaeoul
Visitor

My Xperia XA Ultra Failed to turn on after failed update attempt

PLEASE HELP Broken_Heart
An error popped up during installation of Android 7.0 update..

I tried updating my android version using companion since I can't install it using wireless connection. Then after a few minutes the companion had a popped up message saying There was an error during the installation.. so i tried to cancel it and Turned my phone on and the lights were on, but the process stopped in the word "Sony" .. 4hrs have passed already and still the same. PLEASE HELP 

13 REPLIES 13
poypapa
Visitor

Hi, I forwarded it on sony service center! Can you assure is it only a software problem and fixable? I try the last night the Repair in Sony Companion but didn't work. I didn't know what that small yellow in sim card. I cant boot it up into home menu because it stuck on SONY power logo.

profile.country.US.title
Qatrium
Expert

@poypapa

I can't assure anything as long as I don't have my hands on the phone. And how come you sent it to Sony's service center and they couldn't fix it for you?

If you failed your software update then it is most probably fixable by performing a software repair using Xperia Companion. Keep your cool and retry the process while your phone is charged and turned off.

poypapa
Visitor

I tried already the repair but it failed. I think It cant install the Nougat Version in my XA Ultra. Thats why i send it in the service centre it will takes 3 days to be checked tho because it will be shipped. Ill try to remain calm.

I upgrade it using Xperia Companion because OTA update always failed.

poypapa
Visitor

Also, if you check  Gaeoul repairing his XA Ultra from 8PM to 5AM still didnt repaired i think. Thats why im here freaking out hahahaha