Sony Xperia XA1 won't turn on, red light

[Amod90]

Hi guys, I bought my Sony Xperia XA1 brand new about 6 weeks ago and it now won't turm back on. I had around 93% battery when it randomly cut out and now there is a solid red light in the indication light. It wont reset with the power and volume button and it just isnt recognised when plugged into a computer so I can't reset it that way either. I'm stuck for what to do...

[CameronT]

Hi @Amod90, welcome to the community. I am very sorry to hear about this issue

If you are unable to perform the software repair using Xperia Companion then I suggest you contact your Local support team to arrange a repair assessment.

[Robo1234]

Hey I have same problem..I manage to get phone on but have to keep it on charge all time..now and then it resets it self..freezes..first time ever to have Sony phone..looks like il leave it alone if it don't sort it self out

[JoshM66]

I have same problem as you guys. I literally owned it for 2 days and bought it for gaming which let me tell you it is terrible. Now after 2 days i only have  red light and it wont turn on. Not even with SONY's website suggestion. Worse phone ever. GIANT PAPER WEIGHT now!!! Thanks SONY now I am out $430 .00

[najodleglejszy]

@JoshM66 if you manage to charge it, you should then try performing a software repair using PC Companion. if it doesn't fix the issue for you, then you probably should contact your Local support to arrange a repair.

[Lynchy]

How did you get the phone to turn on?

[fredreek]

try pressing the "volume up button" & "power  button" together. hold it for about 10-15 seconds. You'll feel that the phone vibrates when it's powering back on.

[PetarXperia]

Thank you very much, it worked like a charm!

[Aparício]

---

@JoshM66 wrote:

I have same problem as you guys. I literally owned it for 2 days and bought it for gaming which let me tell you it is terrible. Now after 2 days i only have  red light and it wont turn on. Not even with SONY's website suggestion. Worse phone ever. GIANT PAPER WEIGHT now!!! Thanks SONY now I am out $430 .00

---

---

@JoshM66 wrote:

I have same problem as you guys. I literally owned it for 2 days and bought it for gaming which let me tell you it is terrible. Now after 2 days i only have  red light and it wont turn on. Not even with SONY's website suggestion. Worse phone ever. GIANT PAPER WEIGHT now!!! Thanks SONY now I am out $430 .00

---

---

@JoshM66 wrote:

I have same problem as you guys. I literally owned it for 2 days and bought it for gaming which let me tell you it is terrible. Now after 2 days i only have  red light and it wont turn on. Not even with SONY's website suggestion. Worse phone ever. GIANT PAPER WEIGHT now!!! Thanks SONY now I am out $430 .00

---

In portugal , Vodafone costumer, wen sended to technical suport they say its not their foult... i have less then a year on my phone... it didn't start for 3 to 4 days and then te touch screen began to be faulty.
(first blackout in month 06 and again in about 2 weeks).
wen asked for repair , they said, "even without clear damadge on the screen some falls might be responseble for the problem" and wont fix it...
Its a shame, the phone has less then a year, and its a problem that has too many costumers complaning from it... how can they pretend to be nothing
Shame on Sony, never again