Sound Issue

[Creciente]

Hello all yesterday i cleaned my Phone memory with 'return factory settings'. After that my Phone didnt ring and when i was playing video or music neve r heard a sound. But the vibration is Good  it s stilleri function. WhatsApp should  i do to bring back the sound? Thx for help  

[MarlonUk1]

hello, have you tried to perform software repair using Xperia Companion?