Cashback - Should I receive a confirmation e-mail?

[DiegoG86]

Hi all

I've just purchased a Sony A7II. I filled out all the info for the cashback, and I saw a message after saying that everything was all right.

However, I have not received any e-mail from Sony. It seems odd not to received a e-mail confirming this (I received e-mails from Sony to confirm my password reset, for example).

Should I received an e-mail, or will they check all the info before contacting me back?

Cheers

[jumpsuit]

Hi @DiegoG86 and welcome to the Community

I haven't claimed cashback myself but I do think you should receive an email confirming your claim.

I'll escalate this for you just to double check the procedures.

Bear with me and I'll report back as soon as I have more info.

Cheers

[DiegoG86 · Accepted solution]

Nevermind

I've got a confirmation e-mail

[jumpsuit]

@DiegoG86

Thanks for letting me know. 

[Leila6]

Hi, I'm wondering if your A7S ii was purchased via Sony's website or are you able to buy at registered retailers and still claim the cashback? 

[jimkildare]

I'm also having this problem- claimed cashback two days ago but no confirmation email. The website bizarrely asks for your claim ID which I have no access to and the model purchased rather than my sony.ie login or email address. Seems very odd way to me to track a cashback claim. 

[OliLyons]

Hi everyone. I purchased a Sony A7IV and the 55mm 1.8 Sony lens a few months ago through WEX and I've registered the camera but same, haven't received any vouchers in an email...  very strange. Is there a direct Sony Camera customer services email I can contact?

[MaggieGreene]

Hi @OliLyons, which promotion did you register for? I'm pretty sure that you don't receive a voucher if you're claiming for cashback. Also, you can contact Sony support on customersupport.en@eu.sony.com