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Apps not loading KDL 40WE663

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glenn.hodson
Explorer

Apps not loading KDL 40WE663

APPS NOT LOADING, SOFTWARE UP TO DATE AND NETWORK CONNECTED AND OPERATING. TV ONLY ONE MONTH OLD. IS THIS A KNOWN FAULT? 

3 REPLIES 3
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Pascale_F
Moderator

Hi Glenn, 

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

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The_Black_Rose
Specialist

Hi glenn.hodson,

 

I think this may be related to the network connection. Have you tried connecting your TV to a different network like a hotspot from your mobile phone on 4G?

 

 

Cheers,

The_Black_Rose

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glenn.hodson
Explorer

Network connection OK, ended up reset to factory settings to sort problem out.