Audio Description problem - All4 app & KE-65XH9005

[analogueheart]

Hi all,

I'm experiencing a strange and quite specific issue with audio description, which appears to have happened since the recent software update.  I've read through the forum and found quite a few issues/solutions for similar problems but so far, no luck...

Basically, I can't switch off AD on any catch-up programmes using the All4 app (launched from Sony Select) - I have tried the accessibility settings in the system menu (AD is in normal/off mode) and just about every other thing I can find in the audio menus.   There's no way of disabling in the All4 app (only subtitles on/off).

The Youview Catch Up app allows me to turn AD off/on via the Audio button on my remote - but this only works for live broadcasts.  Other catchup apps such as BBC iPlayer and ITV Hub all work fine, as there are AD on/off functions in each app (something which All 4 doesn't have).

A couple of other odd things... if I run the All4 app from a PS4, then there are no issues.  I also have a slightly older Bravia (KD-49XF7596) in another room which doesn't do this.  This all seems to point to the latest software update for KE-65XH9005, specifically the All4 app.

I know it's a long shot - but has anyone else experienced similar issues with All4 and the latest update for Sony Android or is there anything else that I might try that I've overlooked?

Cheers!

Mike

[karltheway]

Same problem only on channel 4 catch up since the you view update. Any solutions?

[CinnamonJalapeno]

Yes, it's the same on my XR55A80J. Audio description is turned on in the All4 app alone with no apparent way of turning it off.

[SkyNet404]

Hey,

You might want to check and switch off some of the ''Accessibility'' features of the TV: https://bit.ly/3K7yJqE & https://bit.ly/3rfqPmt.

Hope it helps.

[CinnamonJalapeno]

I have checked, and all of the accessibility features are turned off. The audio descriptions occur only in the All4 app - not on live TV, and not on any other app. It seems to be something to do with the app itself, but there are no accessibility settings within the app.

[karltheway]

Any joy with this yet?

[Piscie]

Hey @CinnamonJalapeno,

I'd recommend clearing the cache & data for Sony Select itself (Go to Settings - Apps - See All Apps - Sony Select - Storage - Clear Cache & Data & Uninstall Updates). Hope it helps!

[CinnamonJalapeno]

Is the All4 app part of Sony Select?

[Eskimosony]

Clean the Cache and Data of All4 and re-sign into Channel Four App. That's should work. Settings/Apps/All4....it might be in System Apps as you have to get to it through YouView if I remember correctly so click on System Apps and scroll down to All4

[karltheway]

Thanks but still the same