KD-49XH8196

[Trience4178]

Hi. I'm looking for some support please. Recently bought the above TV which I'm overall happy with. The issue I'm facing however the whack-a-mole nature of getting my remote to operate consistently for the TV, my Virgin Media TiVo box and Sonos Playbase. If I switch Bluetooth on I can operate TiVo but not the volume (Sonos doesn't have Bluetooth / needs IR signal). If I turn Bluetooth off the opposite happens plus I obviously can't use Bluetooth for anything else. Surely there's a way to parse the volume out and control it via the remote and still use the remote for TiVo?!? For information, the sound is connected via digital output. Thanks in advance.

[Trience4178]

Thanks for this @Pentium_Gladio. I have synced all Bravia devices but the Playbase isn't one of them unfortunately.

[Joe_Dohn]

Bravia Sync is only for HDMI connections since it's built on HDMI CEC.

So I'd say you're out of luck here unless you can connect the playbase via HDMI or if the playbase has one of those programmable remotes you can use with the TV (which may or may not work with other HDMI devices over the TV's Bravia Sync).

Wish I could try it out myself, but I don't own any Sonos products.

- JD

[Trience4178]

Thanks JD. I think you are right.

Unfortunately I appear to have gone backwards with this purchase as not only have I encountered this issue but issues with the audio syncing when using TiVo. To deal with the former I've actually purchased a very basic remote to work with my Playbase which helps. The only annoyance is that even with Bluetooth re-enabled and audio set to external the Sony remote still tries to operate the volume of pressed. Again, with my Panasonic it was disabled. Highly annoying.

[Joe_Dohn]

I'm going off memory here, but I do recall an option in the Sound/Sound Output settings to switch between "Fixed" and "Variable" something or other, Fixed having the effect of not adjusting the volume with the TV remote.

This may not be available on your TV, but worth a try if you do find it.

Hope this helps!

- JD

[Trience4178]

Hi JD

This was suggested by another user of the community recently. Unfortunately the TV doesn't have this available.

Thanks

Lee

[Joe_Dohn]

Hey @Trience4178,

I was fairly certain it was available, but I called up Sony support reps and asked for this to be added in a future update and it was passed as feedback, so here's to hoping!

- JD

[Trience4178]

Thanks JD ... that's great and very much appreciated 👍🏼