no Red button service KD-55XG8505

[Piggy11]

Hi all

Yesterday  the Sony KD-55XG8505 had a firmware update, after which i have lost the red button  function on BBC services

thank you all

[Peter_S.]

Hi,

To my knowledge this is a software limitation.

An information article on support pages should be released soon.

Cheers

Peter

[royabrown2]

@Peter_S. 

If it wasn’t a software limitation before the update, how come it’s a software limitation after the update?

[rickyxsara]

I have the same problem. Do you know if there is a fix for it

[Joe_Dohn]

@royabrown2

I believe that's due to the feature being removed when the BBC decided to change/terminate the service then went back on it with a software update in between those 2 events, which means that the feature may come back in another update.

There was another thread for this same issue, and someone suggested a fix. Might be worth a try @rickyxsara.

- JD