Sony Android TV IR Remote Strange Problem

[lolman12]

In the first video, the control does not react, although I press repeatedly. Nothing happen.

In second video, the remote control is  very close to  TV about 5 cm distance.

When tv remote very close to tv  then remote work.

IR Remote dont have any problem .im sure about that  because i have 2 remote they both same. i tried Factory reset ,  installed new firmware and Hard Reset  nothing helped. . i only can open tv behind buttons.

Sony W805C .  .im on last update   5435

[IamNic]

Hello @lolman12,

have you checked the following article:

https://community.sony.de/t5/how-tos-faqs-tvs-home-cinema/remote-control-troubleshooting/ba-p/260043...

- Nic

[lolman12]

yes i did everything there  but nothing helped