Sony Bravia google play not loading movies

[DVSJEZ]

Hello  

my sony bravia will not play movie’s on google play.  The app opens and i can pay and sometimes watch trailers but when i try to watch the movie it tries to load then comes back to the google play app. 

Clearing cache etc does not work. 

the only solution i have found is to disable and uninstall the app. Which then automatically re loads the app at its base un updated state. The movie’s then work perfectly. But after a little bit as it updates Itself the issue will re happen. 

so everyday to watch a movie i need to uninstall the app. 

is there a solution to this? 

the tv has been recently updated but this issue has been happening long before this. Netflix etc all works perfectly. 

[Sean_Mc]

Hi there,

Can you let me know the model number of your TV?

Best wishes,

Sean 

[Gadzooks11]

I have been having the same problem for a couple of months on a Bravia 65X9300D.  What I have noticed is that the problem only happens for movies with surround sound.  Movies with stereo sound play fine, as do trailers.  The update from Android 7 to Android 8 made no difference.

[Tonycv51]

I don't have this issue on my XF

Do the same movies work in YouTube? (they should be in *my library")

Edit also suggest a soft reset by long press on the power button

[Gadzooks11]

Re: YouTube question - yes they play from YouTube but that is only in stereo.

Amazingly, it has just started working again after not working for 4 or 5 months!  The version of the Google Play Movies app is the same so not sure what has changed to suddenly fix the problem.

[DVSJEZ]

KD-75X9400D

seems ok this week but will test it some more. Wonder if they did a new update 

[DVSJEZ]

I have just noticed the same thing  

[BazzaHks]

I use this feature almost every day and this week its now started to give me the same error when trying to use google play to watch movies. I have a Sony Bravia KD-55XF9005. Every time I try to play a film I get an error message. "There was an error." With a retry button. When you press the retry button nothing happens. As mentioned above if I uninstall the 'google play movie and tv' app and use the one supplied with the TV then I can watch the films. Looks like the latest app update has a bug on it stopping the app working on my TV. Every night the TV updates the app so every day I have to uninstall it after getting the same error. I have app version 4.25.5.10-tv installed which is the one giving me the error. 

[Tonycv51]

Yes have this problem myself as well now. "Uninstalling" removes updates so it works until the update is re applied

[billmannin]

I have had the same problem recently, the solution for me was to uninstall the update 10/02/21 for play movies, and open the app again after unchecking the auto-update all apps box.  I retried and it seems to certainly be the update dated 10/02/21 that is causing the problem.