TV switches off on start

[RRG-Fafnir]

When I switch on the TV (KD55A1) with the remote, the white indicator on light glows and the TV then switches itself off. If I try again, it usually switches on and stays on

[jgn88n]

Are Sony going to accept that the firmware update has effectively damaged the mainboard? This is unacceptable and rightly so tarnish their brand. I wouldn’t consider a Sony tv again

[The_Black_Rose]

Hi Jgn88n,

Have you tried to do a forced factory reset 5 times: http://bit.ly/2Xna889 ? I've heard that performing this more than once might solve the issue.

Cheers,

The_Black_Rose

[RRG-Fafnir]

I was about to reply today. I haven't had any problems since the recent software update. I think we can cancel this problem, but I will report back if it re-occurs

[The_Black_Rose]

Hi RRG-Fafnir,

That sounds perfect ! Let us know if you faced any issues in the future after the update.

Cheers,

The_Black_Rose

[jgn88n]

Hey,

Yup.. sadly that didn’t work either. It’s a repair job and it’s between AO who have happily agreed to pay for the repair and Sony to arrange it. Sony however have been extremely poor in their response

Sent from my iPhone

[The_Black_Rose]

Hi Jgn88n,

It's good to know that the retailer will cover the expenses. I believe the repair should be arranged from their side directly if your TV is out of the manufacturer warranty.

Cheers,

The_Black_Rose

[jgn88n]

Now just the small issue of Sony not playing ball with organising the repair! They’ve even asked me how much it would cost! 

I cannot even to understand the logic displayed by Sony in this issue. 

[jgn88n]

right.. im going to the sony centre in my local town, taking whichever TV I fancy and leaving mine there. Absolute farce of a company. No adequate response and it's been a long time now