Non-functioning DSC-RX10IV camera

[riberry89]

My three year old camera has just stopped working. After using it a couple of days ago the lens suddenly stuck in an extended position. The camera instructed me to turn the camera on and off but this makes no difference. The battery is fully charged. I’ve ploughed through the Sony website but I can’t find a number to contact to find out where I can get it repaired. Can anyone help? Thanks. 

[Marino.Manolo]

Have you also removed the Battery?

Service Centre Search:
https://locator.sony/en_GB/servicecenters/?zoom=5&latitude=54.29088&longitude=-2.37305

[ajayinargyll]

My RX10IV has just developed the same problem. Just wondering if you managed to get yours repaired and what the cost was?

[SkyNet404]

You can contact this service centre by Sony, they can tell you how to send it, and how much it will cost: https://www.sonypencoed.co.uk/contact/

[ajayinargyll]

For anyone interested, I've had a quotation to fix my broken RX10iv, which comes in at £834 inc VAT. It breaks my heart, but regrettably I'm going to have to scrap my 4 year old camera. Gutted 😢

[SkyNet404]

Ugh! I'm sorry for you mate 🙁, hopefully you get more luck with your new camera.