All I can Say is good luck with your cashback.I purchased a Sony camcorder at the end of August last year for which I could claim £50 cashback. Despite numerous telephone calls , and emails I am still waiting. I have even emailed Mr K De Pauw, Sony Chief Executive and after an initial response further emails have been ignored. ( I would mention that I have been away on holiday foor three separate weeks in the past two months so have not pursued the matter during this time but three emails sent during April have been ignored).
I completed the cashback form as instructed and sent it to the address quoted together with my receipt and guarantee document, and was expecting my bank account to be credited in 28 days.
Nothing heard by early November so I telephoned the number on the cashback leaflet. Apparently the matter is dealt with by an agent acting on behalf of Sony and based in France.. Was told there was a delay due to heavy demand and that my documents should be returned shortly and my account credited a month later.
The documents were received just before Christmas (just them in the envelope, no other letter or compliment slip).
Phoned again in early February as nothing received and was told my application was being processed and credit would be received at at beginning of March.
Still nothing so phoned again mid March and heard a strange message to the effect that the line was closed and any queries should be directed to the 'original author'.
Phoned Sony customer servicewho promised to look into it andwas assured they would phone back within 24 hours . Told them I was going away for a few days in two days time. Nothing heard but on my return had two messages on my phone (48hours late!) and also an email giving me details of the cashback offer and how to apply. A bit late as I had already done this I had already done this 6 months previously.
Phoned custmer services again. Asked to speak to a manager and was told one would call me in 24 hours. Said this was unacceptable and was promised a call in 3 hours as they were in a meeting. . No call received after either 3 or 24 hours which was when I emailed Mr De Pauw.
It has cost me far more in time and money than the £50 but it is the principle and I do not see why they should get away with it.. Also I have had a Sony camcorder since the early days , upgrading when required, and this is my sixth. Have always been pleased with them but if this is the way they treat their customers, I have laost all faith in Sony.
Not sure what more I can do but am contacting BBC watchdog, and also trading standards.
Incidentally I purchased the camcorder fro John Lewis , who whilst sympathetic, say it is a matter between me and Sony , and cannot deal with individual cases, although they will be passing details on to their buyers who deal with Sony.
Laurie Rufus
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