Waiting for TV repair for nearly 6 weeks - Shocking service

[jockscot1]

Hi, I am desperately needing help with a repair of my 42w705b TV. The TV was purchased on 26/02/15 from the Sony Outlet store and was only working for 3 weeks when it developed a fault, with the LED light flashing red 8 times. I have been in contact with the Technical Support team at least 7 times now and every time I phone them I am assured the TV is booked in for repair and someone will be in touch within 24 hours to arrange it. Needless to say, this never happens and I have to phone back. No-one has a clue what they are talking about on that line and yet it is the only point of contact for repairs. Someone please help soon or I am going to Trading Standards about it. My case reference is 12275596. Thanks.

[jumpsuit]

Hi @jockscot1 and welcome to the Community

Sorry to hear you've had some problems arranging repair

Sony won't respond on this forum, this is mainly a Sony User / Fan Community.

I have escalated this for you and hopefully someone will be in touch with you in the next couple of days.

Are your contact details correct in your profile?

[jockscot1]

Yes thanks, they are. No offence but I've also heard that numerous times too.

[jumpsuit]

None taken

None of the experts etc. work for Sony so you can say what you like.

(Well - within reason lol)

Escalations are a little different through this forum, so just hold tight and I'm sure you will be contacted.

[jockscot1]

Ok, that's great then. Thanks for your help.

[jumpsuit]

No worries

Keep us updated in this thread, if I receive any news I will post here too.

[jockscot1]

After being promised a call from a manager within 24 hours, again no response. I phoned them and finally managed to speak to one. He says there has been a problem with the warranty on my TV and every time a repair is created the system thinks there isn't a warranty and automatically cancels it. He is going to try and create one manually and assures me someone will be in touch about a repair. Quite how this has gone on for 6 weeks is beyond me, tempted to phone back and ask for something for the inconvenience but would probably be wasting my breath...

[jumpsuit]

...well it may be worth a free pen or sticker lol. (Just Kidding)

Why not? If you don't ask you don't get

Thanks for the information. At least you're getting somewhere now.

I will update your escalation now.