HT-CT390 sound stops working randomly upon power on when connected via HDMI to tv

[W322AL]

I've recently had a new TV, previous was connected via optical cable with no issue.

This one is connected via HDMI, it is in the ARC port, but every now and then when I turn on the TV the soundbar isn't recognised and plays no sound.

The only fix so far is to unplug, remove HDMI, plug back in and then go through the peripheral set up on the TV. However, I have to do this every 3/4 times I turn on the tv because the soundbar reverts back to being sound less!

Any permanent fix or reason as to why this is happening would be greatly appreciated.

TV model is Samsung UE55NU8000

[Mick_D]

Hi @W322AL

I notice you have two other threads open on this issue. It would be helpful if you could follow the one which has a response, as these other two are unlikely to garner any additional input. 

Thanks

Mick