we have just updated our rdr hxd 890 dvd player and now have an error message d--- also guide plus has disapeared?

[christineandmichael]

Hiya please could someone help us we have updated our rdr hxd 890 dvd player and we now have an error message d---, also we have lost our guideplus guide, any help out there please

Christine and Mike

[rooobb · Accepted solution]

Hi Christine and Mike,

first of all be sure you updated to the last fw (1.24). Then you need to make an hard reset of the recorder via pressing together the stop and off button on the recorder itself (not the remote), unplug it from power, wait 1 minute, re-plug it and go through the setup procedure. You'll loose any setting made on the recorder and all the timer, while you'll keep all the HDD content without any problem.

Regarding the Guideplus, in the setting menu there is an option for switching from Digital EPG and Guideplus, probably it was reverted to Digital EPG. In any case be aware that Guideplus is not working anymore in any all-digital zone for this recorder: you have to live with the Freeview one

[antnewma9]

Thanks for the tip but it hasn't worked for me. Just stayed in "update" mode. 

Does anyone else have any ideas?

[Pascale_F]

Hi antnewma9,

We are sorry you are experiencing this problem. We are aware of this issue and it has been flagged to our dedicated team.

We will update you as soon as we have more information.

Many thanks,

Pascale_F

[Thalamus.]

The posts at the top of this thread are from 2011..

Hi All,

before posting any further comments please read this thread

***RDR Stuck in Update or no Digital channels issue***