Phone number stored in phone when shipped, problem.

[skip0pot2mus]

Hi

I have a little problem with my XS.

Basically I ported my number from another network, but the phone still says the temporary number that it shipped with in the settings.  My number is fully functional on this phone.

This means any app I download that uses mobile numbers [such as Barclays Pingit, PayPal, Whatsapp] picks up the wrong number.

How can I change it to my real number?

Cheers

Matt

[Aimee]

Have you tried resetting the handset since you changed your number over?

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[Uliwooly]

settings -> privacy -> factory reset

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[skip0pot2mus]

No I haven't done a hard reset.  Will that definitely resolve my issue?  My carrier say I need a new sim card...

[Uliwooly]

just get a new SIM it doesn't hurt to have a new SIM

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[skip0pot2mus]

Well it's not quite "just"... means I have to order it, pay £5.50, and be without my network signal for 24 hours..

Doing a factory reset now,   ohh great, why is this now?  All I backed up was the sodding information

[skip0pot2mus]

Oh, and no, the phone number is still wrong. 

So now I'm back to a totally stock phone. 

Nice work guys.

[Uliwooly]

How to backup Xperias

http://talk.sonymobile.com/thread/36355

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[skip0pot2mus]

Are you suggesting that the back up and restore utility in PC Companion doesn't actually work, and I have to use another method?!

I don't think you understand, that is a screen dump of the restore utility "failing"  after I successfully backed up the data PRE reset.

What?

[skip0pot2mus]

Hang on a minute!!!

I can view the back up data, and it's backed up my images and movies, and not any other data, even though I UNCHECKED Images and Movies, as I already have them on my PC, and kept EVERYTHING ELSE CHECKED, It's worked the wrong sodding way round.

How messed up it that?