Can't cast to youtube on KDL-32WE613

[gersy50]

Hi there,

I believe my tv's (KDL-32WE613) firmware updated automatically (now the menus seems different and nicer). I have also noticed that now the tv is not appearing in the youtube app from my phone, nor in my computer. I could link it with the code on my phone but I couldn't find a way to do it on my computer, which I used to do it before. Not sure if this is related to the software upgrade or to the fact I moved home (but I tried it connecting the tv to a mobile hotspot along with my phone and this didn't work either).

Is there anyone else experiencing this or is there any workaround? All my devices are connected to the same wifi network.

Thanks!

[Joe_Dohn]

Are you referring to this version?

[gersy50]

Hi Joe,

Yes, that was the current version on the TV. I see it was released not long ago, I was not expecting an update at this point. 

[Joe_Dohn · Accepted solution]

Try disconnecting everything from the back of the TV and unplug it along with the router for a few minutes and try that again.

[gersy50]

Hi Joe,

Surprisingly this seemed to have worked. I would swear I had tried it before but.. This time worked like a charm.

Many thanks!

[Joe_Dohn]

Glad to hear the issue was solved!

Do mark the thread as solved so others can try what fixed it for you (and let us know if it happens again, hopefully it won't though! 😁)

- JD