anybody from vaio expert is there?

[giovajio]

i posted on more message but none answer!
I bought a new arj51 j and when i try to make the recovery disks a message appears ''launcher failed to creat new document'' and everything stops.
Is there anyone from vaio service to help me?
i live in cyprus and they told i have to sent pc to belgium are they serious?
i wait for some serious answer
thank you.

[rich912]

Hi giovajio,

There is a patch available that may address this issue. Have a look here...

VAIO Recovery Center Patch 1.1.4.7

[tonybeard]

The belgium trip is usually are seriously short one so don't worry yourself...it's just a place where repairs are made.

[SecretBlogger]

Hi, It is a great tool, in all fairness, but respectfully shouldn't you trade up?

But I shall give some thought to your predicament

[jumpsuit]

@SecretBlogger Hi and welcome to the Community.

The original post was made in 2007 so I'm not sure they will see your answer.

[SecretBlogger]

 To:

Jumpsuit,

Thank you:

Yes I see the date now...I wonder why the query is still live?

I have an interest as I have a museum of defunct devices…………well I hope he had a result

[jumpsuit]

Hi again.

I'm guessing it's still live because the 'accept as solution' button hasn't been clicked.

Sadly the orignal poster never posted back to tell us if the solution worked for them.

[SecretBlogger]

well, I see. It doesn't really caused me a great deal of concern, but one feels a little compassion especially when consumers feel obliged to come to a forum in desperation, when ideally the manufaturers should offer some sort of satifactory after sales service, don't you think?