Counterpart can't here me when i place a call

[Ebru3]

Benim ve kardesimin telefon servisten geldi ama hala ses sorunu çözülmedi karsı tarafın sesini duymuyorum ya onlar benim sesimi duymuyor. Lütfen yardımcı olun. Ya telefonları toplayın ya sorun çöz. 4-5 aylık telefonları kullanamıyoruz 

Me and my brother came to the phone service but still the voice problem is not solved, I hear the voice of the side, they do not hear my voice. Please help. Either collect the phones or solve the problem. We can not use 4-5 month phones

GT

[Emil]

Hi @Ebru3 and welcome to the community.

As this is a global community I have translated your post to English using Google translate, please keep your posts in English going forward.

I'm sorry to hear this. I recommend that you test you microphone in diagnostics. You can do this under: Settings > About phone > Test > Microphone. How does you microphone behave in this test?

I would also recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

Keep me posted on how it goes!

[Ebru3]

Tesekkur ederim o testleri yaptim sıkıntı yok diyor basarili diyor ama ses sorunu çözülmedi hala karsi tarafi duymuyorum yada onlar sesimi duymuyor yada 1 dakika sonra duyuyorlar 

Thank you, I have done those tests and I have no trouble saying it is successful but the sound problem has not been solved yet I do not hear the opposite side, they do not hear my voice, they hear it after 1 minute

GT

[Emil]

I see, if you are still experiencing the same behavior after trying the troubleshooting suggested in this thread, I recommend that you perform a software repair using Xperia Companion.

Keep me posted on how it goes.