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Leslie1212

hello everyone.

Since the software update, my ringtones goes off by itself. even when i try to turn it on, the little bar appear on my screen et the sound goes off.

sorry for the english i m french.

CameronT

Hi @Leslie1212 welcome to the community. I am sorry to hear about this issue

First, try your phone in safe mode and see if it is the same. If it is, run a software repair using Xperia Companion.

Good luck!

Leslie1212

already did that =/

CameronT

@Leslie1212,

So does it do the same thing in safe mode?

After you did the software repair using Xperia Companion did you test it before you installed any apps?

Jorge93

~~No funciona.. Sigue exactamente igual. Se apaga la pantalla sin poder finalizar la llamada~~

Translation via Google translate:

It does not work .. It's exactly the same. The screen goes out without being able to end the call

CameronT

Hi @Jorge93, welcome to the community.

Your issue is unrelated, but most of the time the issue you have described is caused by screen protectors and/or cases interfering with the Ear Proximity Sensor, which detects when your phone is against your ear and turns off the screen.

Can you please confirm if you have a screen protector or case on your phone, and if so, remove them and test it again?

You can also test the Ear Proximity Sensor in Settings > About Phone > Diagnostics > Test > Ear Proximity Sensor.

Leslie1212

@CameronT wrote:
@Leslie1212,

So does it do the same thing in safe mode?
After you did the software repair using Xperia Companion did you test it before you installed any apps?

even in safe mode it does it