Video image is frozen

[Roro33]

Hi .. Because in this mobile the online video freezes, but the audio continues without problems ..

GT

[eddpch]

i have the same problem.... 

[CameronT]

Hi @Roro33 & @eddpch, welcome to the community.

I am sorry to hear about this issue. What app are you using to watch the video?

[Carlos0709]

I have the same problem with my smartphone. What can I do when I've already called to my coutry's support? To be honest, the answer they gave me is not enough for me.