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Xa ultra screen whiten

Shawky007
Visitor

Xa ultra screen whiten

IMG_20170502_210207.jpg

 After one month of buying it, its screen became nearly White, what can i do ? 

3 REPLIES 3
ChloeS
Contributor

Hi @Shawky007,

Sorry to see you're having issues with your new phone!

Looking at your phone it looks like you have a screen potector on it is that right? Can you remove that and see if there is any improvement?

Let me know Grinning_Face_with_smiling_Eyes

Shawky007
Visitor

I removed it but still the same problem 

ChloeS
Contributor

Hi @Shawky007,

Ok, next I would advise testing it in safe mode, if the lines are still visible from there I would advise a software repair using Xperia Companion.

If neither of the above options resolve the issue, you would then need to get in contact with your Local support as you would likely need to send the phone in for repair.

However, if the screen appears normally while in safe mode that means that there is a third party application installed causing the problem. From here you would simply need to remove third party apps one at a time until you find the culprit :smileysmileywink:

Good luck Grinning_Face_with_smiling_Eyes