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XA2 ultra fingerprint issue...

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AlexandruRai
Contributor
Contributor
October 2018
October 2018

XA2 ultra fingerprint issue...

I bougth for a friend the XA2 ultra device. I did an upgrade. Then setting fingerprint sensor I've notived that it reacts when touching but it always brings me to the pattern/pin window without unlocking. It does like a secondary power button bringing me to the pattern. Is that normal, it's that a software issue? Please help!

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AlexandruRai
Contributor
Contributor
November 2018
November 2018

I found the issue. There is a bug in the system that does not allow to skip the pattern/pin/password if the phone is locked by a third party admin usage application, like a proximity sensor app or on/off button app. It seems that closing only by auto sleep screen (15 sec to 30 min) in display settings or power button, let fingerprint skip the pattern/pin/password, recognising my print. 

Admins, please send this issue to Sony for next upgrades to be solved. Fingerprint should be active no matter how I lock the screen - by app or by power button.

Thank you for helping and improving Xperia devices!

Alex 

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profile.country.RO.title
AlexandruRai
Contributor
Contributor
November 2018
November 2018

I found the issue. There is a bug in the system that does not allow to skip the pattern/pin/password if the phone is locked by a third party admin usage application, like a proximity sensor app or on/off button app. It seems that closing only by auto sleep screen (15 sec to 30 min) in display settings or power button, let fingerprint skip the pattern/pin/password, recognising my print. 

Admins, please send this issue to Sony for next upgrades to be solved. Fingerprint should be active no matter how I lock the screen - by app or by power button.

Thank you for helping and improving Xperia devices!

Alex 

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