Locked out of my xperia z by prey?

[NathanCaddy]

Can anyone help me get into my phone? Apparently prey is a security app and is notoriously hard to remove, however, it should not be imposiible. I tried to remove the app from my phone and then online on their control panel, this was not a good move as it now has locked my phone and will not recognise the password as i have deleted the phone profile from there control panel.

I have tried a soft and hard start to no avail?

Anyone........please

Nathan

[Uliwooly · Accepted solution]

you have 2 options

1) keep trying to remember the password

or

2) repair your phone with SUS, this will delete everything on the phone except for pictures, videos and/or music

[Uliwooly]

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

[NathanCaddy]

1/ Cant get into the phone as the password is not recognised by the prey website as I have deleted the phone from the control panel?

2/ can you repair the phone with SUS even if you cant get it unlocked?

Cheers Nathan

[Uliwooly]

yes you can repair it, just turn it off and use SUS not PCC

[NathanCaddy]

Thanks, hopefully got rid of that invasive app. Thanks again Nathan

[Uliwooly]

anytime

keep in mind that you do not need this apps

taskillers

task managers

antivirus

ram apps

battery apps

booster apps.