UK Sony Xperia Z updates for unbranded phones.

[lostinmusic72]

Could somebody from Sony please explain why thousands of us are now 3 updates behind now regarding firmware updates? 

We are still on 434!

How do we get Sonys attention on this?

[@5449218201014089]

Warranty is not favour from the manufacturer/seller. It's a legal right. As long as you don't do anything that can damage your product, you won't lose this right. Flashing stock firmware cannot damage your phone, I know what I'm talking about.

By the way, if you follow part A of this guide to change your customization number to 1270-6697 (Generic ES) for example, you don't even have to use Flashtool, you will immediately get the update through Sony PC Companion or Sony Update Service:

[GUIDE] Download ANY firmware customization from Sony & create an FTF with Flashtool

[lostinmusic72]

No sign of an update!

[sandys]

This is pretty poor, the updates seems to be on everything now bar my UK unbranded phone, I wouldn't mind if someone posted up a schedule or something but at the moment you feel like they have forgotten about this model.

[Blade1000]

Hilarious, Sony customer care just replied to me asking where the update is by telling me to ask Google where it is. What a joke of a company and customer care to match.

[lostinmusic72]

Just seen that.... My god we have no hope!

[spencer1620]

They probably lost the stock copy and paste answer and had to think of a new excuse!

[lozhedgehog]

I love that.

How helpful. It's also nice to see that Ian Wright (mmmm a false name by any chance?) has a great command of the english language.

.... "product, (comma uppercase) It is 'ran' by Google.

.... "We apologise 'about' the lack..."

and you need to visit Google, well a holiday in Mountain View, CA would be nice!

[TomGreene]

Complain to the Advertising Standards Agency. I bought the phone on the basis that it would be ugraded to Android 2.2 soon after it was launched that was what it advertised on its website

http://www.asa.org.uk/Consumers/How-to-complain/Online-Form/Step1.aspx

More people complain the better. I am. Take a look at the ASA website lots of big names that they have taken to task.

Tom

PS that is not a correct statement from Sony the firmware is an integral part of the phone and IS their responsibility.

[@5449218201014089]

'Ian Wright', in reality probably some Indian guy in one of those cheap support centers in India lol!

[TomGreene]

Okay Sony what is happening?