I fully intend to move on from the Xperia Z, but I am not going to sell it and be out of pocket, the phone is still capable as a phone running Android v4.1, but that is not what I bought - Therefore I want a refund after being misled by Sony which meant I was mis-sold a mis-advertised product.
Clearly the fact this variant has been unsupported by Sony by quite some months now just shows how unimportant the UK market is to them, unless it has a network provider onside.
There isn't a reason, apparently, as to why this device has missed the last four updates which has been confirmed by one of the Sony replies posted on this forum: There is "no reason" why this update isn't released to this variant - So either it is being withheld out of spite (unlikely), incompetence (someone has forgotten to flip the switch for the 1270-7689 variant) or just a ridiculous release process that really needs to be reviewed.
For years I never bought Sony kit as it was overpriced and couldn't afford the "luxury" of a great level of support associated with Sony. Now I can afford it, I thought it was a good idea to purchase products backed by a large name in the "Tech" industry that provides this great service. After purchasing a significant number of Sony products (including the great Xperia X1!), I have since lost a large amount of confidence in the brand and wish I had bought Samsung TVs, Samsung phones and HP (:smileyalert:) laptops...
I also feel sorry for all the middle people caught between the angry consumer and the back office Sony individuals who are in control of this release process, e.g mobile phone resellers/partners, customer service staff, etc.
To finish off, I have started the process as stipulated in UK consumer regulations to get this refund with an anticipation to go and buy a Samsung Galaxy S4 - I just wish I had waited until April, but was sucked into believing the mis-information machine...
