Quinnicus wrote:
BollyDave wrote:
Involve us, don't ignore us!
if you continue to ignore us, where's the "community" bit of this forum? Answer me that.
Hi there
I know it appears that you are being ignored. I feel that way at times too, especially trying to wring any type of useful information out of Sony and share if with you all. Even though Sony generally do not post directly onto these forums, you are not being ignored.
You asked where the "community" is on this forum - Well the community is everyone - everyone who wishes to contribute - good or bad.
In the spirit of openess, as far as I understand it - Sony will be modifying the original statement with updated information tomorrow.
Cheers
Hi
Firstly to summarise why I feel somewhat ignored and let down...
-Every time I've called Sony, I have not managed to speak to anyone directly involved in SEN. I've explained to the people I have spoken to that the issue lies within SEN, be it organisationally, technically, financially or legally rooted. I've never got past 1st line to my knowledge.
-The people who I did speak to had inconsistent answers, some being amusingly creative, I'll grant you. Estimated time for resolution? Inconsistent therefore meaningless.
-I've had discussion where updates have been promised and not happened.
-Resorting to self-help, it took some time to find any announcement, as the SEN service status page says there is no maintenance going on, so by implication also, outages. The announcement seems to have been buried within kit spec pages as far as I could determine.
-CEO. First time I've done this. Mailed him...why not? His organisation has failed the customers, on top of the initial issue, compounding the problem. Nowhere else to go, apart from his "Deleted" folder it would seem.
-vTuner. Yes I know it's another company. Mailed different groups over there, nothing, even though we are customers of a partnership deal so one would think they might respond to a Sony customer. No.
All of which leaves me feeling high and dry where help is concerned, so expectations of direct forum involvement from Sony, as a community member, were hopeful.
Given it's almost 4 weeks now, I struggle to understand why someone from a Sony, who are supposed to be reading this forum, hasn't been able to spend a few minutes a week to share a simple official update.
The suggestion of some information on the way is welcome so thanks for the heads up!
I just hope it's going to be worth the wait, and offsets all the inconvenience and hassle we've had.:smileyhappy:
