Sony KDL**HX923

[Bravia55HX]

Should i be worried, apparently complaints are comming in already for this new tv on dark verticle lines either side of the screen!, i have seen this before on the LG i had that went back for a full refund as it was the area where the ribbon cable joins at the screen for the backlight (could be seen from the front) i had 3 of them and the engineer said its not right, heres the pics of the Sony.

http://imageshack.us/photo/my-images/192/crease3.jpg/

http://i53.tinypic.com/wi2grc.jpg

this was originally posted on another forum and the poster stated that this is reported by german customers and uk ones, however i have been waiting months for my pre order and dont have it yet!!

Message was edited by: Bravia55HX923

Message was edited by: Bravia55HX923

Message was edited by: StartTheCar

Edited title in order to Sticky it, hope this is ok.

Message was edited by: -frank-

Edited links to work properly (originally double http)

[bign55]

Does anyone know when the tv is exchanged, will they just swop the tv's or will the monolith stand be going

back as well?.

i have never unpacked mine, just wondering wether to use it or not.

[southernsmoggy]

lets not start bickering..this was such a friendly forum!

i can see both sides of the arguement.

end of the day Sony UK have not responded in a timely manner on here, that is fact BUT there could be valid reasons, Lee could be on leave, off sick anything. I know in my industry i try to answer questions related to my own companies products on our forums but with the best will in the world sometimes the day job gets in the way and i get sidetracked sometimes for days or even a few weeks before i visit the forums again.

either way i'm sure something will get posted here soon.....hopefully before then my new 55" TV will have arrived and be perfect in which case i'll probably not be logging in for a while to see what the root cause was as i'll be too busy watching the TV!

[StartTheCar]

Hello!

I have been reading through the latest couple of pages and I can’t help but feel I am responsible for the slight hint of recent negativity. Sorry.  I certainly wanted to contribute more, but as there is currently just the one of me (probably a good thing) and this issues (as you know)) as found its way to numerous forums and other Social Media spaces.  Basically I ran out of time.

As a couple of you have rightly pointed out, such a limited resource for something as huge as Social Media is a little crazy.  Thankfully the Management here agree and yesterday was spent sorting out some of the key details that should hopefully allow us (Sony)  to interact on this sort of level over numerous social media spaces.

On the plus side, while I was away, it would appear that a colleagues or at least an associate of ours in the US has provided the technical explanation I had been struggling to get together or effectively put into words.

The only thing I would add is that not all sets before the 15^th were affected.  To be honest, had this been the case, the subsequent scale of this issue (and forum threads) would have been much more significant.

By now some of you should have received any e-mail from me directly asking about getting your specific sets.  To start with I have selected the first 12 or so who contacted me.  However, as some of you either hadn’t collected the sets or have already taken them back, there is every chance I will have to send out a second round of e-mails.

If you don’t get one you are not missing out on anything, in fact going back to your dealer will probably represent a quicker and more efficient process than the one I have in place.  However any sets I can get back directly will allow us quicker access to a wider selection of affected units to test.

Finally, I am very aware that I have not yet replied to each and every e-mail you have sent me.  Once we get this issue out and I am confident all of the affected televisions have been exchanged, I will go through all of them and drop you a reply.

Best regards

Lee

[abjtke]

Lee,

that is most helpful.. I am receiving a replacement for my 55" later today afternoon. Not sure with our without the glasses but will let you know.

The dealer has said that since this replacement set has come directly from Sony is should be fault free - I hope he is correct. I have suggested he checks it nonetheless

Looking forward to this afternoon.

[Bravia55HX]

55HX923buyer,

well your in for a shock then!, because thats EXACTLY what they will say!

Message was edited by: -charlie-

Edited to remove inappropriate content - please keep things friendly, thanks.

[55HX923Buyer]

Let Sony answer for themselves - unless they've specifically hired you as a spokesperson.  If they have then as you should be aware, the customer is always right and posters like myself and Norks should be treated with respect and not have to read comments castigating us for wanting an official response from Sony.

Message was edited by: -charlie-

Please keep things friendly, thanks.

[Bravia55HX]

we are all in the same boat, i paid out for a top of the range LG last Oct and by early Jan went back for a full  refund because of a fault, so you can imagine my dismay in purchasing this Sony and ending up with another set with a fault and thats after going without a set for nearly 3 months,

yes we all want answers, i dont set out to wind people up, and in fact the quote i made on the fault being down to the Adhesive bonding actually came from Sony uk !.

Message was edited by: -charlie-

Please keep things friendly, thanks

[SAMBAVANMAN]

My Sony centre no nothing about the free 3D Glasses? Also he has contacted Sony themselves and they said they have not heard about free glasses??? Also never heard of Lee.  Guess i will just have to rock out with just 2 Pairs and fork out extra for 2 more pairs.

[StartTheCar]

I am a little hurt that they say they haven’t heard of me,  although I concede that their brief regarding this matter did not come from me directly.  It would have been sent out by the sales team who I believe reffered to the 3D glasses as a gesture of goodwill.

As I explained before, their part in this is to help organise the exchange and collect your details.   These details will then be passed to me to send out the free 3D glasses.  So make sure you do leave your full details with them.

I will be sending out every pair directly.

Regards
Lee

[norks27]

Many thanks Lee,

I shall look forward to the fresh batch arriving at the Sony Centre.

Hope this experience has not put you off embracing the forum culture - a minefield but well worth the effort