Sony KDL**HX923

[Bravia55HX]

Should i be worried, apparently complaints are comming in already for this new tv on dark verticle lines either side of the screen!, i have seen this before on the LG i had that went back for a full refund as it was the area where the ribbon cable joins at the screen for the backlight (could be seen from the front) i had 3 of them and the engineer said its not right, heres the pics of the Sony.

http://imageshack.us/photo/my-images/192/crease3.jpg/

http://i53.tinypic.com/wi2grc.jpg

this was originally posted on another forum and the poster stated that this is reported by german customers and uk ones, however i have been waiting months for my pre order and dont have it yet!!

Message was edited by: Bravia55HX923

Message was edited by: Bravia55HX923

Message was edited by: StartTheCar

Edited title in order to Sticky it, hope this is ok.

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Edited links to work properly (originally double http)

[MUGEN02]

sammy20v wrote:
Hi Lee, I recieved my replacement tv today and although it about a 100 times better than the previous one, the crease is still visible, but not really on everyday viewing, now what I need to know is whether it should be visible at all, if not then I guess I need to arrange another replacement however if not then, I will wait a few days and see if it gets any worse and whether I can live with it or not.

Can those that get replacement tvs post the manufacturer date on the back of the tv(white sticker).

[abjtke]

June 2011

[MUGEN02]

abjtke wrote:
June 2011

Did you see the crease or do you mean you saw the tv?

[Radtech51]

abjtke wrote:
saw it last night... couldn't see the crease from the viewing angles I tried. so quite happy - bear in mind, I am no videophile. Will try to see if I can take some pictures and post it today or over the weekend.

Sounds promising! Great news, please send pictures if you can that would really help out, thanks again.

[SAMBAVANMAN]

My 55 led is coming this afternoon. Hopefully it is Fault free i will let you know. 

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[hermanmerman]

lee, I  have forwarded my contact detail serial number etc, shall I wait from contact from you or should I try again with my sony centre(previously not helpful)

cheers darrell

[SAMBAVANMAN]

Well my TV came on Saturday and yep there is a slight crease on the right side of the screen. Im not sure if i should send back or not? As it's there but you have to really look for it. 

[bign55]

herman - i have been shunned by sony for about a week now and have had no contact from them regarding organising a replacement.

just got this reply to my e-mail support case (after a week) -

In regards to your query of your Sony KDL55HX925.
You would need to call the following no 0844 8466 555 and explain to them that you your current model has been identified as having a fault and you would like it to be replaced

I hope this helps and if you do have any other questions please do not hesitate to contact me again

i have sent lee emails too, but looks like its ring the number or nothing will happen.

[Jason-Jones]

Hi All,

Got an email from my dealer today saying that my replacement set is due to arrive on the 2nd of August and should be from the "new batch". This is NOT guaranteed, but the current ETA.

Unfortunately, seeing as though I viewed and rejected my first "crease faulty" set in store, I do not qualify for the free 3D glasses as it was not actually delivered to my house. So much for me trying to do my dealer a favour by viewing in store to avoid timewasting with delivering and collecting what I suspected (and was proved right) would be a faulty unit.

This is a really poor compensation policy Sony, as I have had to wait just as long all the others that got the set delivered and then returned it, I just tried to save my dealer the hassle of the delivery/return cylce. Next time I will waste their time, and my time, to get it delivered if this is how compensation claims work at Sony...not impressed!

Cheers

JJ

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Message was edited by: Jason-Jones

[bign55]

jj - for me the free glasses are being offered as compensation, not for having to wait for a set, but for all

us poor sods who took a day off work, sat waiting for it to be delivered all day, then found you had been given a

lemon and you are now faced with having to have another day off work to get it swopped. Also so far, 4 emails and 1 phone call 1 sony case-id and still have not got any replacement organised.

thats what i think compensation should be given for.