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My Xperia XA Ultra Failed to turn on after failed update attempt

Gaeoul
Visitor

My Xperia XA Ultra Failed to turn on after failed update attempt

PLEASE HELP Broken_Heart
An error popped up during installation of Android 7.0 update..

I tried updating my android version using companion since I can't install it using wireless connection. Then after a few minutes the companion had a popped up message saying There was an error during the installation.. so i tried to cancel it and Turned my phone on and the lights were on, but the process stopped in the word "Sony" .. 4hrs have passed already and still the same. PLEASE HELP 

13 REPLIES 13
poypapa
Visitor

SAME T_T, Trying using Sony Repair in Xperia Companion it doesn't work. 😕

Gaeoul
Visitor

I got help from Sony Expert Support but look at the time difference.I got help from Sony Expert Support but look at the time difference.Untitled2.png

poypapa
Visitor

I give it to the customer service lol. Did you fix it already using Companion Repair? Mine doesn't work.

poypapa
Visitor

Still on the sony start up logo..

Aashwin1
Visitor

Sorry to say but your device is permanently bricked.

It happened with my previous Xperia too.

poypapa
Visitor

It's not only a software problem?

poypapa
Visitor

Sony Service Centers cannot fix this problem just fixing its software? Mine Xperia is so *bleep* new that update make it stuck on SONY logo

Aashwin1
Visitor

Nothing will work now. I can understand the pain and situation you are in. 😢

Try software repair for your heart's content. Even the service center guys do this same thing.. if it works then great, else...

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Qatrium
Expert

@poypapa

We understand your frustration. Kindly refrain from using foul language to avoid post deletion. Spend a few minutes reading our discussion guidelines.

And your phone can be restored, use the small yellow button beneath your SIM tray flap cover to force restart your device, then perform a software repair using Xperia Companion while the phone is switched off.