Xperia XA F3111 - Unable to update OTA or through Xperia Companion!

[Dan_Thomas]

Hi, I recently purchases an Xperia XA, and I've been using it for the past week or so, and earlier today I decided to install the latest update (Marshmallow build 33.2.A.3.105) to eventually update it to Android 7.0 Nougat.

My problem, is that when I tried to update the phone (Directly OTA), it downloaded the update, and when it finished, I pressed install/ continue, it then started installing, the phone rebooted once, and returned to the lock screen as if it was just normally rebooted. I then went into the settings to see if it had updated and it was saying that the update was unable to be installed (did give me an error code or reason why). So I tried again (4 times in total), and it gave me the same result every single time.

So, as an alternative method of updating, I downloaded Xperia Companion on my PC (Window 7 SP1 64-bit, all windows updates installed), and plugged my phone into a USB 3.0 port on the back of my motherboard, Xperia Companion detected the phone and told me that there was an available update (Same build - 33.2.A.3.105), so I told it to install, and it started to download the update. Once it had finished, it came up with a message asking me if I wanted to install it now, or do it later, I pressed update now.

It gave me a box with a few options, ('Next' 'Back' & 'Cancel'), I clicked 'Next', expecting it to go to the next page, and install the update, but nothing happened, the menu didn't progress onto another screen, the phone didn't do anything (It was connected the entire time the update was downloading), no messages on the phone...Nothing.

So, I waited about 15 minutes for something to happen, but it never did, so I canceled the update, and tried downloading again. And like before, it downloaded the update, I pressed 'Next', and still nothing. So I rebooted the phone, my PC, and downloaded a fresh copy of Xperia Companion, and tried again - Same result.

I've now turned off my antivirus (and kept it off until I manually close Xperia Companion), and I'm now downloading the update again, I personally don't have a lot of confidence that it'll work though. I've also tried running it as administrator (done it for all attempts). If this attempt doesn't work, then I'll turn on developer options, and enable USB debugging, which probably won't help, but you never know. Fingers crossed that this one works.

Anyone have any issues like this, and were you able to fix them? If so how?

Thanks in advance for any replies

- Dan.

[idl]

I followed all the steps found in this thread, still the update could not be installed. I even tried to reset my XA, however after resetting it, there is no available update anymore, and i tried to connect it using companion it says that I have the  latest version, but upon checking it, I still have the version 6. Hope sony could fix this problem.