Sony KDL**HX923

[Bravia55HX]

Should i be worried, apparently complaints are comming in already for this new tv on dark verticle lines either side of the screen!, i have seen this before on the LG i had that went back for a full refund as it was the area where the ribbon cable joins at the screen for the backlight (could be seen from the front) i had 3 of them and the engineer said its not right, heres the pics of the Sony.

http://imageshack.us/photo/my-images/192/crease3.jpg/

http://i53.tinypic.com/wi2grc.jpg

this was originally posted on another forum and the poster stated that this is reported by german customers and uk ones, however i have been waiting months for my pre order and dont have it yet!!

Message was edited by: Bravia55HX923

Message was edited by: Bravia55HX923

Message was edited by: StartTheCar

Edited title in order to Sticky it, hope this is ok.

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Edited links to work properly (originally double http)

[Tony_H]

Contacted my Sony Centre this morning to arrange a swap and they were unaware of any problem with the 55HX923.  They are insisting on sending an engineer to diagnose the 'crease'.  Oh well I'm sure I will get a replacement eventually.

[Bravia55HX]

Tony-H,

Hi,

my advice to you would be to make a copy of the post on page 6 from StartTheCar as this explains briefly the order of things for this week, its apparent that your Sony centre is unaware yet as this will take Sony a short while to get this round all the dealers, show the copy to either the dealer or the engineer if he turns up, but my advice would be to contact your dealer and cancel the engineers visit, im sure they will be on top of things by the end of the week.

[wstevew]

Just recieved from My Sony Centre.  And I am very doubtful.  What do you think?

"I’ve received an email from Sony, stating that they’ve tested all TVs and have not located a specific fault. As a result they are recommencing despatches of the TV, yours is preliminary shown as been delivered on the 28th July. I will contact you as soon as this is confirmed. We have been told to sell the TV and if the fault is located refund or exchange. We will obviously check yours, as I said in store, confirming it does not have the shadowing.   If you have any questions do not hesitate to get in contact"

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[wstevew]

duplicate post

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[Bravia55HX]

i cannot think for the life of me why Sony would make a statement like that as surely owing to this current problem you would think that they would be 99.9% sure all future batches would have been checked first, and since most of us are still sitting on ours awaiting a replacement its false economic sense to even think of "chancing" it by sending out sets that have not been checked, since we know that all the other sets in stores were also returned its fair to say those should have been checked also,

the only thing i can conclude at this point is " the left dont know what the right hand is doing ", surely by now a system would be in place to resolve this issue once and for all so that everyone knows whats what.

[wstevew]

I voiced my concern,  here's some more (My Sony Centre so far has been really good dealing with this for me).

They've conducted a thorough investigation and "our Japanese engineers have not detected any process or production issues for these models". That is a direct quote from the email I was sent. It appears to have happened to a select few, in the first TVs dispatched. Like I said we will check in store, and hopefully, all will be well.

[gamorga69]

Well my Sony Center has confirmed in email they are aware of the replacement program and free glasses and that I will get a replacement in the August batch when  they land into the country. I can't understand how some are saying one thing and others saying different.

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[Bravia55HX]

wstevew,

thats a great bit of news, surprised that you obtained such detail as that, i wonder if that will be the general concensus for everybody?, my dealer also has been great with all this and promised something positive this week, with any luck we will all get some sort of confirmation from StartTheCar as to what actually the problem was, i think we deserve to know.

[sammy20v]

Yeah we could really do with a bit more info "Lee ?" becuase if they really have not identified an issue then chances are we will end up with another tv with similar fault, to be honest i would rather know and then I can cancel my order and either find last years hx903 or wait another year, as I simply cannot put up with the creases.

just looked on american forums avsforum some one has posted this.

"I just got off the phone with a Sony Engineer. Their support has been absolutely awesome so far. You can really tell they care about their product. The issue has been identified as an adhesive curing rate problem between the polarizer and the glass. Through research they have identified sets manufactured after June 15th as being fixed. No word yet on how they will handle replacements."

if this is true then I am happy to wait.

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[wstevew]

sammy20v  I do hope it is true, because if it is then it would explain the instructions to sell and exchange if reported. Also increases the chances of getting a fault free hx923